SHIPPING & RETURNS
Shipping Policy
Having A Moment is dedicated to offering high quality products and excellent service. We work hard to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again, so please don’t hesitate to contact us if you have any questions or concerns.
Delivery
Products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions. We truly appreciate your support of the Having A Moment brand!
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Return & Exchange Policy
Returns
Having A Moment only offers refunds for damaged or mislabeled products. Please know that we are unable to offer returns, refunds or exchanges for buyer’s remorse. Wrongly ordered sizes are also not eligible for refunds. We make everything on demand, so to help with selecting the correct sizing, please refer to our size guides .
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting our customer service!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact our customer service with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
For orders lost in transit, please take these 3 steps:
Step 1: Make sure that the order is indeed lost in transit. You may find the tracking link in our order notification emails and look at the tracking log.
Step 2: Confirm the shipping address if it’s past the estimated delivery time.
Step 3: If the your shipping address was correct and the order still hasn’t arrived, please send us an email and our customer support will find a resolution for you.
If your tracking states that it was delivered, but you haven't receive your product(s), Having A Moment is not able to cover the cost of reshipping or refunding the order. We kindly recommend that you inquire if any additional notes/details were left by the delivery staff. Please note that we don’t cover refunds due to carrier errors.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products, please submit a problem report.